Frequently Asked Questions
Everything you need to know about your next favorite piece.
What materials are used in Astrid & Miyu jewelry?
Our jewelry is primarily crafted from high-quality 925 Sterling Silver or Brass, featuring 18k Gold or Rhodium plating for a premium finish and long-lasting shine.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location but generally arrive within 7-14 business days.
What is your return policy?
We offer a 28-day return policy for most items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
Do you offer a warranty on your products?
Yes, all our jewelry comes with a 1-year warranty from the date of purchase, covering any manufacturing defects or plating issues under normal wear.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.
How should I care for my jewelry?
To maintain the quality of your pieces, avoid contact with perfumes, lotions, and water. Store them in a cool, dry place and use a soft cloth for gentle cleaning.